It's That Time of Year Again, Ryman's Rules: A Volunteer Chief's Philosophy

With "election" season upon us for many volunteer departments, and new officers and chiefs being selected in many areas, I thought a revisit to this timely topic might be fun. 

There are rules, and then there are rules. Here are some I've tried, not always successfully, to follow.

Ryman’s Rules: A Volunteer Chief’s Philosophy

1. You are responsible. You are responsible 365 days a year, 7 days a week, 24 hours a day. If you are there or 3,000 miles away. You are responsible. You can delegate authority, but not responsibility.

2. The chief is always right. Invite input, debate, etc. from the officers. However, once the decision is made, that’s it. In public, the officers must show solidarity.

3. The officers are always right. If an officer makes a decision you disagree with, in public or with the other firefighters, that decision was right. You talk about what you would have done differently in private.

4. Delegate, delegate, and delegate. You can’t be involved in every activity, nor should you be. Give the junior officers responsibilities and hold them accountable. If they follow through, give them more and more. If they don’t, let them know about it and don’t give them any additional work.

5. Try to develop a command presence. Your presence at an emergency should send a message to the firefighters that everything is going to be okay. Regardless of how badly something is going, try to maintain a calm exterior. Motivate your people. This is done differently for each individual. If you give an order or tell them to get into a building, they should totally believe that you believe they can do it. Never tell a firefighter to do something you wouldn’t or couldn’t do yourself. Chiefs give orders on incomplete information regularly. Even if you have doubts about it, give the order as if you are 100% confident about it. Your confidence is a force multiplier.

6. Let them have fun. Nobody is getting paid for this. The younger guys have to enjoy themselves. At the same time, know when to pull in the reins, and when you do, jerk them hard. They still have to be professionals. You can’t be their buddy anymore. You are the man, and they have to recognize it as such.

7. Pace of change. Keep them sullen but not mutinous. The pace of change has to be fast enough that the young guys see progress, but not so fast that the dinosaurs get riled up. As long as both groups are slightly unhappy, you’re doing fine.

8. Don’t be afraid to piss somebody off. If you’re not pissing somebody off once in a while, you’re not doing your job.

9. Encourage training certifications. Push the guys to get their Firefighter 1 and other certificates. The time is fast coming when what you are able to do, and what positions you can hold in a fire department virtually anywhere will be determined by these certificates. At the same time, work to keep things in perspective. Firefighter 1 or 2 does not equal “super firefighter”.

10. Develop junior officers. The greatest legacy a chief can have is by the officers he leaves behind.

The Professional Voluneer

In a recent speech, President Obama paid homage to the firefighters in West, Texas who lost their lives in the explosion and fire at a fertilizer plant.  In doing so, he actually insulted a large percentage of volunteer firefighters; out of ignorance, one hopes, and not purposely.   The assignment of the term “professional” to career firefighters and departments has always struck a sore spot with me.  The President’s remarks compounded this feeling.  It is good to know I’m not the only one.  The National Volunteer Fire Council sent a letter to the President on April 30^th protesting these remarks. 

A simple check of the dictionary points out the fallacy of the common usage.  One of the definitions is “a person who is expert at his or her work.”  Another references “a vocation requiring knowledge of…learning or science.”  Nowhere in these admittedly selective definitions is there a mention of financial compensation. 

Professionalism isn’t about pay, it’s about attitude.  It’s about your approach to a job.  There are volunteers who join departments for all the wrong reasons and there are career personnel for whom the job is nothing but a paycheck.  However, there are many truly professional firefighters, officers, and chiefs in the volunteer ranks which should be recognized as such.