After we received ours, we practiced and trained and trained and practiced with it. The literature made it sound like it should be as easy as, well, any analogy you could think of. It wasn’t. Oh, we got rather proficient with it in our personal vehicles in the parking lot and chairs in the squad room, but it was never as simple as the brochure made it look.
Finally a few days after putting it in service, we responded on a wreck with a victim in the passenger seat needing immobilization. With the old fashioned short board and long board combo, we’d have gotten her out in less than ten minutes. With our marvelous new build-a-board, we finally got everything lined up, connected, and snapped together after forty minutes; not an auspicious beginning.
I had seen all I needed, and after that forgot about it’s presence in the drivers side compartment. The short board wasn’t broken; no need to fix it. It was a great lesson. A terrific concept did not necessarily guarantee real world success.